Privacy Policy

Welcome to the AVES Security Privacy Policy. This document explains how we collect, use, share and safeguard information about you. References to "AVES Security," "we," "us," and "our" pertain to the AVES Security platform. This Privacy Policy applies to our website (www.avessecurity.com), our mobile applications, and all associated services (the "Services").

By accessing our Services or creating an account, you consent to our collection, processing, usage, retention and sharing of your Personal Data as described in this Privacy Policy. If you do not agree to these terms, please refrain from using our Services.

Information We Collect

  • Non-Personal Information: anonymous usage data, demographic information, referring/exit pages, platform types, preferences and other general statistics.
  • Personal Information: any information that can identify you, such as your name, address, phone number, email address or payment details.
  • Geo-Location Information: with your consent, precise location data via mobile devices to improve your experience.
  • Information About Reports: data related to reports, comments, attachments and daily updates submitted through our platform.
  • Support Ticket Information: information provided in support tickets, used solely to resolve your request.
  • Public Information: information you make publicly available on forums or social media.

Automatic Data Collection

  • IP addresses
  • Browser type
  • Operating system
  • Device identifiers
  • Browsing behavior
  • Location data
  • Content and advertisements interacted with

We use cookies and similar technologies to track activity, remember preferences and improve the experience.

Use of Information

  • Provide, maintain and improve our Services
  • Personalize user experiences
  • Communicate with you about updates or offers
  • Respond to support requests
  • Analyze trends and monitor performance

We do not sell, trade or rent your Personal Data to third parties for marketing purposes without your consent.

Data Security

We implement industry-standard security measures, including encryption, secure servers and access controls, to safeguard your data from unauthorized access, loss or disclosure.

In case of a data breach, we will promptly notify affected users and take all necessary actions to mitigate the risk.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes and enforcing agreements.

  • Account and profile information: retained while active and up to 90 days after a deletion request.
  • Incident reports, audit logs and operational records: retained up to 5 years for compliance, security and audit.
  • Marketing and communication data: retained until the user unsubscribes or requests deletion.
  • Technical logs and analytics data: generally retained up to 12 months unless required for security investigations.

Users may request deletion of their personal data by contacting [email protected]. Verified deletion requests are typically processed within 30 to 90 days, subject to legal and operational obligations.

Children's Privacy

Our Services are not directed to individuals under the age of 13 and we do not knowingly collect personal information from children.

Managing Communication Preferences

You can opt out of promotional emails via the unsubscribe instructions in our emails. Important service-related messages cannot be opted out of.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website.

Contact Us

For any questions regarding this Privacy Policy, please contact [email protected].